Improving Trust through Conversational Intelligence

Presented by Joy W. Goldman, RN, MS, PCC

ICF MD Baltimore Regional Group Meeting
September 15, 2016 • 10:00 am - 12:00 pm
7301 Travertine Drive, #402
Baltimore, MD 21209

Based on the work of Judith Glaser and her book: “Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results”

We are in conversations every day and research shows that 9/10 conversations miss the mark. Sometimes people may say, “I don’t have time to spend in deep conversations – they take too long.” By mastering Conversational Intelligence (C-IQ), what normally could take months or even years, can happen instantaneously. Conversational Intelligence enables deeper connections to surface quickly with others.

C-IQ provides a new innovative framework for understanding how conversations shape our relationships, partnerships, our culture and our reality. Conversational Intelligence is based on Neuroscience Research- specifically the Neuroscience of Conversations. You literally learn what is happening in your brains moment to moment. C-IQ provides us with deep understanding about how every conversation has an impact on our brains, and with this understanding, we can prime our conversations for impact.

This session has pre-work that will deepen your experience during the event. Please register at least one week prior to the session.

Joy W. Goldman RN, MS, PCC
Joy is a Professional Certified Coach (PCC), proud graduate of Georgetown’s Leadership Coaching Program and is a certified physician development coach. She has over 30 years' experience in the healthcare field, in community-based and academic medical centers, and an extensive background in leadership and organizational development, including leadership coaching. Joy has two Master's Degrees: a Master's of Science in Community Health Education from Towson University, and a Master's in Strategic Human Resources and Organization Development from Johns Hopkins University. She is currently an affiliate executive coach with Wiederhold & Associates, Swan Consulting Group, and The Center for Transformation and Innovation/ Physician Leadership Institute.

Directions: Exit 22 off the beltway. Go 1 mile south and turn right into The Quarry. Veer left on Quarry Lake Drive. At the Morgan Stanley Building, turn right onto Travertine Drive and follow the road to the top of the hill. 7301 is the 3rd building on the right. Parking is on the right before you reach the circle. You will need to be buzzed into the building. The apartment # is 402.  Should you have any issues finding the building please call Barbara at 410 917 9701.